Refund Policy

At Rama Collections, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.

Eligibility for Returns

Returns are accepted only for damaged, defective, incorrect, or missing products.
Customers must report the issue within 48 hours of delivery with clear photos or videos as proof.
Products must be unused, unwashed, and returned in their original packaging with tags intact.

Non-Returnable Items

Customized or made-to-order products cannot be returned, exchanged, or refunded unless the item received is damaged or incorrect.
Products purchased during sale or clearance periods may not be eligible for return or refund unless damaged.

Refund Process

Once the returned product is received and inspected, customers will be notified regarding refund approval or rejection.
Approved refunds will be processed within 5–7 business days.

Payment Refunds

Refunds for prepaid orders will be credited to the original payment method used during checkout through our payment partner, Cashfree Payments.
Processing time may vary depending on your bank or payment provider.

Cash on Delivery (If Applicable)

For Cash on Delivery orders, approved refunds may be processed through bank transfer or store credit after verification.

Cancellation Policy

Orders can only be canceled before they are shipped.
Customized orders cannot be canceled once production or customization has started.

Exchange Policy

Exchanges are subject to product availability.
Customers may contact us for size or product exchange requests within 48 hours of delivery.

Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product, please contact us immediately with order details and proof images for quick resolution.

Shipping Charges

Original shipping charges are non-refundable unless the return is due to an error from Rama Collections.

Fraud Prevention

Rama Collections reserves the right to refuse returns or refunds in cases of suspected misuse, fraudulent claims, or policy violations.

For refund, return, or exchange-related queries, customers can contact us through our website contact page.